The video starts the moment Pinglo's email reaches your phone: where the QR code is, exactly which button to tap, then what you'll see on the iPhone until the internet works. Pick the way that suits you.
The Pinglo teamLast updated: 3 November 20264 min read
Pinglo's “eSIM is ready” email, which arrives a few minutes after you pay. If it isn't there, check your spam folder, or open your order page from the link shown after payment.
The “one tap” way needs iOS 17.4 or later. On an older iPhone use the scan-the-code way.
The video walkthrough
9:41
Inbox
Pinglonow
✅ Your Japan eSIM is ready — order A1B2C3D4
You're all set. Install it now at home on Wi-Fi…
Netflix09:12
Billing update
…
CalendarMon
Reminder: appointment tomorrow
…
9:41
‹ Inbox
Pinglo● Paid · ready to installYou're all set, Sara ✈️💡 The clock hasn't started
eSIM
QR code here
Scan from another phone or from your computer screen
One-tap install on iPhoneTap here
One-tap install on Android
View order & codes
9:41
Activate eSIM
Activating your eSIM…
Continue
9:41
Cellular Plan Label
Primary
Secondary
Travel
Custom LabelPinglo✓
9:41
‹ CellularCellular Data
Primary
Pinglo✓
Allow Cellular Data Switching
9:41
‹ CellularPinglo
Turn On This Line
Data Roaming
Cellular Data Network
Network SelectionAutomatic
9:41 JP 5G
Cellular
✓
ConnectedPinglo · 5G
1/7
Second screen
You're all set, Sara ✈️
QR code here
Scan from another phone or from your computer screen
9:41
Settings
Airplane Mode
Wi-FiHome
BluetoothOn
Cellular
Personal Hotspot
9:41
‹ SettingsCellular
Cellular DataPrimary
SIMs
Primary
Add eSIM
9:41
Add eSIM
Transfer From Nearby iPhone
Use QR Code
9:41
Point the camera at the QR code
Enter Details Manually
9:41
Activate eSIM
Activating your eSIM…
Continue
9:41
‹ CellularCellular Data
Primary
Pinglo✓
Allow Cellular Data Switching
9:41
‹ CellularPinglo
Turn On This Line
Data Roaming
Cellular Data Network
Network SelectionAutomatic
9:41 JP 5G
Cellular
✓
ConnectedPinglo · 5G
1/9
If the internet doesn't work
If the internet doesn't workMake sure “Data Roaming” is on for the Pinglo line and “Cellular Data” is set to it, then turn Airplane Mode on and off. Don't delete the eSIM in Settings: the QR code is tied to your phone and can't move to another. Still stuck? Email support@pinglo-sim.com with a screenshot.
Ready for your trip? Pick a Japan eSIM plan and your QR code arrives in minutes. Pay with mada or Apple Pay.
Before you travel, on Wi-Fi, so it's ready when you land. Validity only starts at your first connection to a network in Japan, so you won't lose any days.
I can't find Pinglo's email. Where do I look?
Search your inbox for “eSIM is ready” or Pinglo, and check spam. If it still isn't there, all your codes are saved on your order page, reached from the link shown after payment.
Do I need a second screen to scan the QR code?
No. If you open the email on the iPhone itself, tap “One-tap install on iPhone” (needs iOS 17.4 or later). If you have a second screen, scan the code from it, or use “Enter Details Manually” by copying the SM-DP+ address and activation code from your order page.
Can I delete the eSIM and install it again?
Better not to. If you deleted it before connecting to any network in Japan, try scanning the same code from your order page once, on Wi-Fi. If it was already activated you may need a new eSIM; email us and we'll look at your case.
Will my number and bank texts stay on my main line?
Yes. Keep your main line for calls and texts and use Pinglo for data only, so your bank verification codes arrive as usual. To avoid roaming charges, turn off Data Roaming for your main line and turn on Wi-Fi Calling if your operator offers it, so your number stays reachable anywhere.
